My daughter, grandkids stayed for a 2nd time a week ago. My 4 yr. old grandson left his Nintendo in the room. After a week he finally told me and I called Ann and she checked and found that the maid had found his game system and it was left at the front desk. Went yesterday and picked it up. I’ve been to other more upscale hotels around the state and no way, no how would I ever have gotten it back after 1 day let alone more than a week later. Again thanks to Ann and her honest staff. Still can’t beat the price for a room here in NYC.